Privacy Policy

Lloyds Mastics Ltd is committed to ensuring your privacy is protected. This privacy policy sets out how we use and protect any information that you give us when using this website and in your dealings with the Company. We guarantee that your information will only be used in accordance with this privacy statement. This policy is effective from 25/05/18.

Lloyds Mastics Ltd may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. 

Visitors to our website:

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We do not store details in a database. Email programs may store details in an ‘auto complete’ function when we reply to you. We monitor emails sent and received for viruses and malware. This ensures we do our best to ensure your information is protected. Emails are not secure unless YOU have implemented email encryption however unless the receiving party has the same encryption emails can be intercepted by a third party.

Information we collect and how it is used:

When you contact us via the website, Lloyds Mastics Ltd may collect the following information:

• Name and Company name. 

• Contact information including email address and telephone number.

• Anything you type into the ‘message’ box.

We need this for the following reasons:

• Internal record keeping. 

• To improve our products and services. 

• If required, we may contact you about your message.

Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. We will not use your information for marketing purposes without your consent. We will not sell, distribute or release your personal information to third parties unless we have your permission or are required by law to do so. 

People who contact us via social media.

Contact via social media is covered by the said social media account privacy policy. Any private or direct communication is stored in said social media account. We do not share any information with third parties unless you specifically request so. Liking or following ‘ us ‘ will allow you to see our information posted in said social media account. We will not send unsolicited messages to your inbox of said media account.

How long we keep your information:

• Information regarding financial accounts is kept for 10 years after the last transaction. 

• Other client data is kept for 2 years after the last transaction.

• Employee data is kept for 2 years after the last worked day. 

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Our website may contain links to other websites of interest. Please note that once you have left our site, the protection and privacy of any information which you provide on such sites are not governed by this privacy statement and we are not responsible for the protection of such data. Please refer to their Privacy Statement for more information

As stipulated in the General Data Protection Regulations (GDPR) you may request the following: 

• Details of the data we hold on you.

• Correcting or adding to the data we hold on you.

• Restrict access to the data we hold on you.

• Deleting the data we hold on you.

Lloyds Mastics Ltd 

Privacy Officer – Scott Webb

Suite 10

Fleet House

1 Armstrong Road

Benfleet

Essex

SS7 4FH

We will consider your request in accordance with relevant legislation.

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. 

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. 

If you are still unsatisfied with the way Lloyds Mastics Ltd has handled your data, the ICO is the UK's independent body set up to uphold information rights. Please visit https://ico.org.uk for more information